ALL RETURNS ARE GIVEN IN THE FORM OF IN STORE/ONLINE CREDIT. RETURNS AND EXCHANGES ARE ACCEPTED WITHIN 30 DAY OF PURCHASE DATE. IF NO RECEIPT IS PROVIDED, THE STORE CREDIT AMOUNT WILL BE GIVEN FOR THE CURRENT SELLING VALUE.
All items must be unwashed, unworn, smoke free, and tags MUST be attached.
ALL SALES ARE FINAL on sale/markdown items, gift cards, and hair accessories. All holiday/seasonal items are non returnable after the holiday/season is over. Anything that smells of smoke, perfume, has stains (i.e. make up or deodorant), animal hair, has been washed, worn, or damaged by you, will not be accepted as a return.
Returns with a gift receipt will receive in store credit within the 30 day return policy. Returns made without a receipt will be issued in store credit for the current selling value if still in our system and in season.
Once we receive returns, they will be processed in 3-6 business days. The Burlap Penguin is not responsible for any shipping costs. Anything after 30 days will not be accepted, and you are responsible for the shipping costs to get the item back. Ship the item back via your shipping method of choice. We are not responsible for lost packages during the return process.